Policies

POLICIES:

Payment:

Lila Clare Jewelry accepts PayPal as payment (you can pay with credit card through PayPal). See PayPal’s website for info.

Items will be shipped within seven business days after payment is completed. Once an item is shipped, an order may no longer be cancelled (see refund policy). Items can be rushed for an additional $20 fee. Use the ‘contact’ link to request a rush.

Customers in Arizona will be charged 9.10% sales tax.

Shipping:

Free Shipping in the United States is via United States Postal Service (USPS) first class mail with delivery confirmation. Insurance is not included, but is highly recommended. Lila Clare Jewelry is not responsible for items lost or damaged by the post office. If you’d like insurance, please add the amount (listed below) to your purchase.

Insurance through USPS:
Up to $50.00 – $1.80
$50.01 – $100.00 – $2.30
$100.01 to $200.00 – $2.85
$200.01 to $300.00 – $4.75
$300.01 to $5,000 – $4.75 plus $1.05 for each $100 or fraction thereof over $300

Lila Clare Jewelry is also able to ship via USPS Priority for $5.00 or USPS Express Mail for $20.00. Please note your request in the comments field at checkout.

Cancellations, Returns and Exchanges:

Orders, in full or part, may be cancelled for a full refund as long as the order has not yet shipped. Use the ‘Contact’ link to check on the status of your order.

Returns and exchanges are accepted if Lila Clare Jewelry is notified within five days of your receipt of the jewelry. The item must be sent back within seven days of receipt in the condition in which it was received. Please return the jewelry in a box or padded envelope; you will be responsible for damage to the returned piece. Free shipping offer does not apply to any shipment after the initial order.

Returns and exchanges for custom orders are not offered.

Guarantees and Adjustments:

Each piece is guaranteed in full for one year after purchase. In the unlikely event that you have a problem with your piece, simply contact Lila Clare Jewelry for information regarding returns and repairs. After one year, repairs will be considered on a case-by-case basis.

Lila Clare Jewelry will adjust your necklace to a custom length, up to 20″, once free of charge. Any further adjustments are $5 per adjustment, plus chain cost ($2 per inch after 20″) and shipping (typically $2). Thus, minimum adjustment cost is $9. All chain measurements include 0.5″ for clasp and jump ring (example: a 16″ chain is really 15.5″ of chain plus 0.5″ for the clasp and jump ring). I am unable to offer alternate chain types from those pictured. Please return the jewelry in a box or padded envelope; you will be responsible for damage to the returned piece.

Thank you for your interest in Lila Clare Jewelry!