Share details aLila Clare Jewelry accepts Credit Card via website checkout. Lila Clare Jewelry's website has a SSL certificate. The website platform, Shopify, has compliance that covers all six PCI standard categories and applies to Lila Clare Jewelry.

Website customers in Arizona will be charged state sales tax. Items shipped out of the state of Arizona will not be charged sales tax.

Lila Clare Jewelry may offer sales and coupon codes from time to time. If available, the discount code for may be entered as follows:

After you've viewed your cart, click "Check out". On the payment page, there is a field for "Discounts". Enter the code there and click "Apply".

See below: Guarantee & Repairs

Lila Clare Jewelry is unable to offer chain other than those pictured. However, I am able to adjust your necklace to a custom length upon request. Different lengths are an additional $10 per adjustment.

Please email me before purchase to confirm -or- contact me for information on how to return your existing piece for chain replacement.

Yes! In most cases can make individual earrings to match your remaining piece. Exceptions are for very old pieces that I not longer have the components for. Solo earrings cost 50-60% of the pair, depending on the piece. Contact Lila Clare Jewelry here with the name and a picture of your remaining earring.

Each piece is guaranteed from defects in full for one year after purchase. This includes defects from making but does not include damage incurred from wearing or mistreatment of jewelry. In the unlikely event that you have a problem with your piece, simply contact Lila Clare Jewelry here for information regarding repairs. Defects will be repaired or replaced free of charge; substitutions, exchanges or returns are not available. After one year, repairs will be considered on a case-by-case basis.

Lila Clare Jewelry will only repair pieces made by Lila Clare Jewelry. I am happy to provide a quote to repair your piece. Contact Lila Clare Jewelry here.

Yes! In most cases can make individual earrings to match your remaining piece. Exceptions are for very old pieces that I not longer have the components for. Solo earrings cost 50-60% of the pair, depending on the piece. Contact Lila Clare Jewelry here with the name and a picture of your remaining earring.

See my blog post here:

https://www.lilaclare.com/blogs/jewelry/care

Lila Clare Jewelry is handmade, and carefully crafted pieces take time!

Jewelry is shipped within the time frame noted on each product page. Look for the line stating, "Timing: Ships in --- business days" on the product page. Some items can be rushed for an additional $20 fee. Contact me to inquire about a rush.

All orders are shipped via United States Postal Service (USPS).

For orders in the United States, orders are shipped USPS Ground Advantage for a flat rate fee. You may upgrade to USPS Priority (2-3 days) or Express (1-2 days) for the price listed at checkout. Purchase of Priority or Priority Express does not change the lead time required to make jewelry before shipment.

I only ship to the United States and Canada. Canada orders are shipped via regular USPS mail without tracking or USPS Priority Mail with tracking.

Important! Lila Clare Jewelry is not responsible for any duties or taxes charged by the country to which order is shipped. Please be advised that additional payment for duties or taxes may be requested upon delivery. It is the buyers responsibility to be aware of any possible duties they will be responsible for.

Rarely a package is marked as Delivered by USPS, but not received by buyer. Sometimes packages are marked as delivered up to tow days before actual delivery. Sometimes the package is mis-delivered. Please ask neighbors, family members, house mates if they've seen the package & check alternative delivery locations (apt office, porch, etc). Then, if it's still not found or received within one delivery day, follow the protocol to file a claim with USPS. Filing a claim is the responsibility of the buyer per USPS, but I will do everything that I can to support you.
1. Best option: Go to your post office branch and talk to the manager. File a complaint in person.
2. File an online report with the USPS. Start here: https://faq.usps.com/s/article/Where-is-my-package
3. File a complaint over the phone by calling 1.800.275.8777.
Please provide me with a copy of your complaint receipt so I can be aware of the proceedings should USPS contact me.

Returns and exchanges are accepted if Lila Clare Jewelry is notified and the jewelry is mailed back within seven days of receipt in the condition in which it was received. Jewelry must be unworn, in original packaging, and have an approval email from Lila Clare Jewelry. 

Contact Lila Clare Jewelry here. After seven days, exchanges of unworn jewelry will be considered on a case-by-case basis within 30 days and will include a 20% processing fee (20% of the price of the returned jewelry). Worn or custom jewelry may not be returned or exchanged.

Contact Lila Clare Jewelry here to start your return.

Please return the jewelry in a box or a bubble envelope with rigid insert (like a piece of cardboard).

* Do NOT use a regular mailing envelope. * Customers are responsible for damage to or loss of the returned piece. I've literally received empty mailing envelopes where a customer mailed back jewelry and got smashed and fell out. Hence using a bubble envelope or box!

Customers are responsible for the cost of return shipping. Contact Lila Clare Jewelry here.